+5.8%
1,284
Calls today
Call center
-6.1%
4m 12s
Avg handle time
+2.0%
87%
Service level (80/20)
+0.6%
3.4%
Abandon rate
Call volume by hour
Agent status
Agent performance
| Agent | Calls | Avg handle | CSAT | Status |
|---|---|---|---|---|
NK Neema Kessy | 84 | 3m 48s | 4.8 | On call |
PM Peter Mushi | 79 | 4m 05s | 4.7 | Available |
GL Grace Lema | 71 | 4m 31s | 4.6 | Break |
AA Asha Ally | 66 | 4m 50s | 4.5 | On call |